The leading technology company in Zimbabwe, ZOL Zimbabwe was awarded the Service Excellence Award in the Internet Service Provider and Internet Access Provider sector at an awards ceremony organised by the Contact Centre Association of Zimbabwe and the Chartered Institute of Customer Management.
The Chief Executive of ZOL Zimbabwe, Mr Denny Marandure was naturally elated by the honour and had this to say, “I want to take this opportunity to appreciate Team ZOL’s unwavering commitment to delivering service excellence to our customers. In a broad sense however, this award is more appropriately deserved by our customers along with our many partners who have collaborated in our endeavour to achieve our vision of creating the most admired brand in Africa by delivering simple & useful technology, paired with excellent customer service.Customer service excellence is and will always remain one of the competitive advantages for any business, more so for ZOL. Our priority is to serve our customers. They are our most important asset. Our goal is not to make a sale but a customer. We aim not just to have the best service, but service that is legendary.”
The Zimbabwe Service Excellence Awards are organised and managed by the Contact Centre Association of Zimbabwe in partnership with Ministry of Tourism, Consumer Council of Zimbabwe and Zimbabwe Tourism Authority. The CCAZ is the sole association of call centres and customer service professionals and industry; it was founded with the following initial customer service objectives: With customer expectations continually rising, the wider community is becoming aware of the value and role that Customer Service plays in achieving business success. This highly demanding area is arguably the critical success factor for many organisations and the country at large.