ZTA seeks ISO quality certification
Zimbabwe Tourism Authority (ZTA) has engaged the Standards Association of Zimbabwe (SAZ) seeking ISO Certification 9001/2015 quality management system.
ISO certification of the national tourism authority dovetails with the National Tourism Recovery and Growth Strategy and is critical in the implementation of National Development Strategy (NDS1) as the nation focuses on Vision 2030.
ZTA acting chief executive, Mr Givemore Chidzidzi, said the certification will ensure continuous improvement in the tourism sector.
“As the Zimbabwe Tourism Authority, we have taken it upon ourselves to embark on a journey that is a bit ambitious but attainable,” he said.
“We are going through the process of ISO certification for which we have appointed a project team, which has gone through some training with the Standard Association of Zimbabwe to train for the ISO 9001/2015 quality management system.
“This is in a way, our commitment to improve efficiency in the organisation and to improve on service delivery. We are looking at transforming this organisation into one that is going to deliver our mandate to the satisfaction of our principals and to the satisfaction of the nation.”
Mr Chidzidzi congratulated the eight-member team that is going to lead the whole process of ISO certification.
“We have excelled and undertaken the rigorous training that they went through and this process is not a short process. It is very involving and I need to appeal to all our members of staff, including our stakeholders, to also understand us as we go on this journey and we are definitely promising that the Zimbabwe Tourism Authority would not be the same again,” he said.
ZTA is focusing on domestic tourism as the authority works towards the viability and survival of the tourism sector.