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The Zimbabwe National Water Authority (ZINWA) has harmonised its payment system to allow consumers to pay their water bills at any payment office irrespective of where the payment office is located. Previously, consumers could not pay their bills outside their catchment but now the Authority has upgraded its payments record and management system to allow inter-catchment bill payment.

Effectively, consumers can now pay their water bills anywhere in Zimbabwe as long as it is a ZINWA payments office.

It was felt that the old system where, for example, consumers from Murehwa could not pay their water bills in Magunje was unsustainable as it often inconvenienced consumers and it is hoped that this move marks the opening of a new chapter as it is both convenient and efficient. Apart from just making payments from any ZINWA office consumers can now also enquire their accounts from any ZINWA office.

This development is a deliberate move by the authority as it seeks to boost its revenue collection, which is key to service provision.

In addition, the Authority has also introduced the mobile phone payment system with consumers now able to settle their bills using the EcoCash mobile money transfer facility.

Unlike in the past when consumers could only pay their bills at designated payment offices dotted around the country, often spending valued time in long queues, consumers can now pay using their mobile phones from the comfort of their homes, offices or wherever they are.

The good news for ZINWA consumers is that the EcoCash bill payment system, which is now fully operational in all the seven catchments of the Authority, has been adopted as a deliberate ploy to save them from inevitable inconveniences that usually characterise traditional payment models. Consumers are therefore encouraged to embrace this payment model as it is both expedient and efficient.

In making payments on the platform, consumers are encouraged to ensure that they enter the correct details such as their account numbers so that their accounts are appropriately credited.

The Authority has seven catchments, each one of which has an exclusive biller code which consumers are asked to provide at some point during the payment procedure. Consumers are therefore encouraged to memorise the biller code of the catchment under which they belong.

However, if they are not sure, they can always visit any ZINWA office nearest to them. The seven catchments and their biller codes are as follows:

Manyame Catchment — 52658

Mazowe Catchment — 67591

Runde Catchment — 57133

Sanyati Catchment — 70723

Gwayi Catchment — 70934

Mzingwane Catchment — 70665

Save Catchment — 63956

Apart from these new developments, consumers can still make their payments at their nearest ZINWA offices which remain open during the normal working hours.

In addition to these new innovations and the traditional payment method, ZINWA dispatches revenue collection teams to various places where it provides service and consumers can also pay their bills during the revenue teams’ visits.

ZINWA clients are therefore advised to utilise these payment facilities for their convenience and for the continuance of normal service.

For more information please contact the Corporate Communications and Marketing Department on [email protected] or visit www.zinwa.co.zw. You can also like our page on Facebook.