Taking care of you is our priority Zol aims not just to have the best service, but one that is legendary
Zol aims not just to have the best service, but one that is legendary

Zol aims not just to have the best service, but one that is legendary

Customer service excellence is and will always remain one of the competitive advantages for any business, more so for us here at ZOL.

Our priority is to serve our customers. They are our most important asset. Our goal is not to make a sale but a customer. We aim not just to have the best service, but service that is legendary.

In order to provide the utmost convenience and service to our customers, we have established a multi-channel customer service strategy. Below are some of the channels our customers can use to contact us.

1. Customer contact centre

Many customers prefer the speed and convenience of the telephone to get their issues resolved.

Fortunately for our customers they do not have to worry about the cost of making a phone call as long as they are using a 0867 number which provides free calls to our contact centre.

Furthermore, our customers who are Econet line holders also have the luxury of being able to call our contact centre for free, even on a zero balance.

We understand that clients might need and expect service even during the middle of the night, that is why we have gone the extra mile to provide round the clock service and provide assistance 24 hours a day and 7 days a week.

When you call our contact centre, you want and expect us to be quick and courteous. This should be a given. And that’s why we’re constantly working behind the scenes to make sure our systems and resources are adequately prepared to make every customer touchpoint a fantastic one.

2. Live chat

Live chat has the advantage of the speed of phone support but offers greater flexibility and convenience for customers who are tech savvy.

ZOL has Live Chat on all ZOL web portals and MyZol App which can be downloaded from Google Playstore or App Store.

Live chat provides the convenience of being served and assisted by a live person on the website or in the app.

Additionally, clients can email their issues directly to support [email protected] and will be responded to timeously.

3. Self Service

We have found customer service to be a viable and useful tool that customers can use to help resolve the service issues.

We provide this through the MyZOL app and the MyZOl web portal (www.myzol.co.zw). On these channels, we have an online knowledge base with answers to frequently asked questions.

Furthermore, you can view services you are subscribing to such as email and domains, server hosting, ESET and Crash Plan for Africa.

You can manage your Fibroniks on the go and even view bills, check your package health, top up and make payment.

 

  • If you require more information on the channels mentioned above, don’t hesitate to contact ZOL Marketing team at [email protected] or visit the ZOL website www.zol.co.zw

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