|Mzembi to open Customer Service Symposium|
|Friday, 21 September 2012 00:00|
Walter Mzembi will open the symposium.
Customer Service Week is an international event devoted to recognising the importance of customer service and to honouring the people who serve and support customers with the highest degree of care and professionalism.
“During the symposium we will touch on how Zimbabwean organisations can adopt service delivery as their strategy to ward off competition and increase the bottom line,” he said.
the strategy formulation session with the theme “Designing a Customer Service Strategy that Impacts the Bottom Line.”
Mr Aj is a certified customer service trainer and brings a wealth of experience from Singapore where he has worked closely with organisations through business and performance assessment, training and service delivery.
Since 2005, he has been on the team of International Trainers with Civil Service College International to facilitate and deliver public service courses to foreign governments.
Almenta Pty (South Africa) managing director Ms Mary Kumbula will facilitate the session titled “Aligning Business Processes Towards Customer Service Excellence”.
Local presenters include Dr Shingi Munyeza of African Sun Ltd, Institute of People Management president Ms Rose Nhamo, Econet Wireless head of customer service Mr Otis Makahamadze and Mr Gary Thompson of Gary Thompson and Associates.