|Consumer council slams estimate bills|
|Thursday, 14 June 2012 14:05|
ZESA Holdings has come under fire after the power utility revealed that estimated bills were to continue because it is expensive to deploy meter readers countrywide.
This comes barely a week after Zesa Holdings acquired 10 000 pre-paid meters for the much-awaited new billing system.
“Zesa is just not being fair on consumers,” she said. Mrs Mpofu said it was high time Zesa introduced the pre-paid meters that will bring fairness on its billing system.
“Mr Shumba said as long as consumers are still using the current meters, it is Zesa’s responsibility to deploy their meter readers countrywide to have actual readings and avoid clashes with consumers.
“As long as there are consumers with functional Zesa meters, Zesa has a legal obligation to visit each household with a meter to record the consumption per month without fail,” he said. Zesa Holdings has said it will continue sending bills based on estimates because it cannot entirely bill the consumers based on actual meter readings.