Shelter Chieza : Change Management

I have often seen good leaders losing it and embarrassing themselves by making a scene in public. There is no excuse for berating your subordinates in public. There is no justification for such behaviour. Emotions must always be kept in check. Managers need help on increasing self-awareness. I would like to believe that emotional intelligence gives the skill of managing your individual emotions and those of the people that you work with.It ultimately means that all of us in one way or the other are responsible for managing the next person’s emotions through the way we react to them.

Emotional intelligence has its roots in managing pressure, tensions arising from managing complex situations the workplace.

The first step you may take is to identify patterns, even environments and moments that trigger your emotions.

These could be issues that drive or derail your performance. That way you are better prepared to work out a plan to avoid those.

If there is a colleague or workmate who is in the habit of deliberately provoking you in order to influence you to display your raw emotions and you cannot avoid them make sure that every time that you are around them there are people that can hold you back.

Many people that lack emotional intelligence have lost self -awareness. In as much as we advise people to know their strengths and weaknesses many shy away from writing down their thoughts.

You cannot control what happens to you in life but you can control how you react to it. At one point we had to discipline our sales team that was in the habit of under quoting customers.

We took a decision as managers that any individual that did this would have the shortfall deducted from their salaries and one individual had to go for two months without a salary to cover up for their mistakes.

Many mangers that practice self-control rarely verbally attack subordinates or make emotional decisions. These type of leaders avoid stereotyping people or compromising their values. You however cannot control yourself if you are not clear about what you will and will not compromise.

15 years ago I made a decision that has been the guideline for my behaviour, thoughts and attitudes.

Some friends and colleagues have over the years tried to make me deviate from this decision but I have remained steadfast.

I simply will not compromise and I never have to think twice when I am faced with issues to do with ethics. I have also noticed that most leaders lack calmness when faced with pressure. That skill is acquired through practice.

I had a boss who would undress people in public especially when things have gone wrong. After much training and advice from others he leant how much he had to deal with himself before he was able to deal with subordinates.

I also had a superior who used the most calm voice to reprimand people. That man got things done with very little effort compared to the other one who would bring the whole house down with his voice. Leaders who do well in the social skills element of emotional intelligence are great communicators.

Do not be the kind of leader that is known for being unable to handle negative situations. There is no way a smooth flow of things will just spill into your workplace. There are times that as a manager you have to resolve issues diplomatically, be wise in making decision that affect other people

History has it that when emotional intelligence first appeared to the masses in 1995, it served as the missing link in a peculiar research finding.

It was believed that people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly raised so many questions towards the assumption that IQ was the sole source of success. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.

Emotional is intangible but you can notice the presence or the lack therein. We use it to manage our behaviour so we can achieve success and positive outcomes in our mission.

I often look at behaviour of different people within our human resources department. We assign individuals according to their personalities, some are more of introverts some are extroverts. Assigning individuals of different projects must be well thought and orchestrated. Your emotional intelligence is the foundation for a host of critical skills — it impacts most everything you say and do each day. Most top performers in all situations, industries, all levels, every region of the world have a high degree of emotional intelligence. These ideally make more money and grab more opportunities. Did you know that emotional reaction to events occur right before our rational mind is able to engage?

So take control of your emotions early. Ultimately it’s the leaders that must be more emotionally intelligent to be more effective and efficient at maximising outcomes and desired results.

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